Terms of service

Effective date: July 20, 2026

These Terms of Service govern your use of the Maison Kitchen website and your purchase of products from our store. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

General Information

Maison Kitchen is an online store offering kitchen essentials, accessories, and smart cooking tools. We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to review this page periodically for changes. Continued use of our website after changes are posted means you accept those updates.

Use of Our Website

By using our website, you confirm that you are at least the age of majority in your country or region, or that you are using the site under the supervision of a parent or legal guardian. You agree not to use our website for any illegal, unauthorized, or harmful purpose, and you must not violate any laws in your jurisdiction while using our store.

You also agree not to interfere with the security, functionality, or operation of our website, including attempts to access restricted areas, introduce malicious code, or disrupt site performance.

Products and Availability

We make every effort to display our products accurately, including descriptions, images, and pricing. However, we do not guarantee that all product details, colors, packaging, or sizing will be perfectly exact, as variations may occur depending on the device used to view the site or supplier updates.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or change product offerings at any time without prior notice.

Order Acceptance

When you place an order with Maison Kitchen, you are making an offer to purchase the selected items. We reserve the right to accept, reject, or cancel any order for any reason, including suspected fraud, pricing errors, inventory issues, or shipping limitations.

We may contact you if there is an issue with your order, payment, or shipping details. An order confirmation email does not mean that your order has been shipped or accepted permanently; it only confirms that we have received your request.

Pricing and Payment

All prices are listed in the currency shown at checkout and may change without notice. We reserve the right to correct pricing errors at any time, even after an order has been placed. If a pricing error affects your order, we may contact you before processing it further.

Payment must be completed at the time of purchase. By submitting your payment information, you confirm that you are authorized to use the chosen payment method and that all billing details provided are accurate.

Shipping Policy

We currently ship to Europe only. Orders are usually processed within 1 to 2 business days, and delivery generally takes 3 to 7 business days after dispatch. These timeframes are estimates and may vary depending on destination, carrier delays, holidays, customs checks, or other circumstances outside our control.

Once your order has shipped, you will receive tracking information by email when available. Maison Kitchen is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or incorrect shipping information provided at checkout.

Returns and Refunds

We offer a 30-day return policy for eligible items from the date of delivery. To qualify for a return, items must be unused, in original condition, and returned in accordance with our return instructions.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and provide assistance. Refunds, replacements, or other remedies are handled according to our return process and the specific circumstances of the case.

Shipping fees may be non-refundable unless otherwise required by law or stated in our policy. We reserve the right to refuse returns that do not meet the conditions of our return policy.

Customer Accounts and Information

If you create an account on our website, you are responsible for keeping your login information confidential and for all activity that occurs under your account. You agree to provide current, accurate, and complete information when placing an order or creating an account.

We reserve the right to suspend or terminate accounts if we believe the information provided is false, misleading, or used in violation of these Terms.

Intellectual Property

All content on the Maison Kitchen website, including text, images, logos, graphics, product descriptions, page layouts, and design elements, is owned by Maison Kitchen or used with permission. You may not copy, reproduce, distribute, modify, or exploit any content from this website without our prior written consent.

You may use the website for personal shopping purposes only. Any unauthorized use of our intellectual property may result in legal action.

Third-Party Services

Our website may rely on third-party platforms for payment processing, shipping, email delivery, analytics, or customer support. These third-party services operate under their own terms and policies, and Maison Kitchen is not responsible for their actions, availability, or practices.

We recommend reviewing the terms and privacy policies of any third-party service you interact with through our store.

Limitation of Liability

Maison Kitchen is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, except where such limitations are not allowed by law. This includes, without limitation, damages related to delays, lost profits, loss of data, or business interruption.

Our total liability for any claim related to a product or order will not exceed the amount paid for the item in question, except where otherwise required by applicable law.

Disclaimer

Our products are provided for household and personal kitchen use only. We do not guarantee that every product will perfectly suit every user, and you are responsible for using each product safely and appropriately according to its intended purpose.

We make no warranties beyond those required by law, and all products are offered “as is” to the extent permitted by applicable regulations.

Indemnification

You agree to indemnify, defend, and hold harmless Maison Kitchen, its owners, employees, and partners from any claim, demand, loss, or expense arising from your violation of these Terms or your misuse of the website or products.

Governing Law

These Terms are governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Maison Kitchen operates, without regard to conflict of law principles. Any disputes will be handled in accordance with applicable legal requirements.

Changes to These Terms

We may update these Terms of Service at any time to reflect changes to our business, policies, or legal obligations. When updates are made, the revised version will be posted on this page with a new effective date. Your continued use of the website after changes are posted means you accept the updated Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

contact@maisonkitchen.shop
support@maisonkitchen.shop