FAQ

At Maison Kitchen, we want shopping to feel simple, clear, and reliable. This page covers the most common questions about shipping, returns, orders, and support so you can find what you need quickly.

Where do you ship?

We currently ship to Europe only. If your country is available at checkout, we can deliver to your address.

How long does shipping take?

Orders are usually processed within 1 to 2 business days. After dispatch, delivery typically takes 3 to 7 business days, depending on your location.

Do you provide tracking information?

Yes. Once your order ships, you will receive a tracking number by email so you can follow your package on its way to you.

What is your return policy?

We offer a 30-day return policy from the date of delivery on eligible items.

How do I request a return?

If you would like to start a return, contact our support team at support@maisonkitchen.shop with your order number and the reason for your request. We will guide you through the next steps.

What should I do if my item arrives damaged?

If your order arrives damaged or defective, contact us as soon as possible at support@maisonkitchen.shop or contact@maisonkitchen.shop. Please include your order number and a clear photo of the issue so we can assist you quickly.

What if I received the wrong item?

If you received an incorrect item, contact us right away at support@maisonkitchen.shop or contact@maisonkitchen.shop. We will review the issue and help resolve it as quickly as possible.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to help with changes or cancellation. Please contact us as soon as possible after placing your order.

How can I contact customer support?

You can reach us at contact@maisonkitchen.shop or support@maisonkitchen.shop. We do our best to respond promptly during business hours.

How do I know which product is right for me?

Each product page includes clear details, product highlights, and usage information to help you make the right choice. If you still need help, you can contact us and we’ll be happy to assist.

Are your products suitable for everyday kitchen use?

Yes. We focus on practical kitchen tools and accessories designed for regular home use. Our products are selected to be useful, easy to understand, and suited to everyday cooking routines.

Do you offer any warranty?

Warranty coverage, if applicable, will be shown on the product page or included with the item details. If you have a question about a specific product, contact us before ordering.