Refund policy

Effective date: July 20, 2026

At Maison Kitchen, we want you to feel confident when shopping with us. If something is not right with your order, we are here to help. Please read our return and refund policy carefully before requesting a return.

Return Window

We offer a 30-day return policy from the date you receive your order. If 30 days have passed since delivery, we may not be able to accept your return.

To be eligible for a return, your item must be unused, in its original condition, and returned with any original packaging when possible. Items that are damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

Eligible Returns

Returns may be accepted if:

  • the item arrives damaged or defective,

  • the wrong item was sent,

  • the product is unused and returned within the 30-day return window,

  • the item is otherwise eligible under our return conditions.

Please note that some items may not be eligible for return if they have been used, altered, or are not in a condition suitable for resale.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • items that have been used or show signs of wear,

  • items returned outside the return window,

  • items returned without proper proof of purchase,

  • items damaged after delivery due to improper use,

  • items that cannot be resold for hygiene or safety reasons, if applicable.

How to Start a Return

To request a return, please contact us by email at support@maisonkitchen.shop or contact@maisonkitchen.shop with your order number, the item you would like to return, and the reason for the return.

If your item arrived damaged or incorrect, please include clear photos so we can review the issue quickly. Once your request has been reviewed, we will provide the next steps and return instructions if your return is approved.

Return Shipping

In some cases, customers may be responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly. If a return is approved, we will let you know whether return shipping applies and how to proceed.

We recommend using a trackable shipping method for any return, as we are not responsible for items lost during return transit.

Refunds

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method within a reasonable period of time. Please note that processing times may vary depending on your bank or payment provider.

If only part of your order is returned, the refund will apply only to the eligible item or items.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again and then contact your payment provider, as it may take some time before the refund is officially posted.

If you still have not received your refund after doing this, please contact us at support@maisonkitchen.shop so we can assist you.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and photos of the issue so we can review your case and offer a suitable solution.

Depending on the situation, we may offer a replacement, refund, or another resolution.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you would like to exchange an item for the same product, please contact us first so we can review the request and confirm availability.

Order Cancellations

If your order has not yet been processed or shipped, we may be able to cancel it. Once an order has been processed or shipped, cancellation may no longer be possible. Please contact us as soon as possible if you would like to request a cancellation.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us at:

support@maisonkitchen.shop
contact@maisonkitchen.shop