Privacy policy

Effective date: July 20, 2026

At Maison Kitchen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, subscribe to our emails, or contact our support team. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you make a purchase, create an account, subscribe to our newsletter, fill out a contact form, or communicate with us by email. This information may include your name, email address, billing address, shipping address, phone number, and payment details.

We may also automatically collect certain information when you visit our website. This can include your IP address, browser type, device information, pages viewed, time spent on the site, and general browsing activity. This data helps us understand how visitors use our store and allows us to improve performance, navigation, and overall user experience.

How We Use Your Information

We use the information we collect to process and fulfill your orders, arrange shipping, send order confirmations, and provide customer support. We also use your information to communicate with you about your purchase, respond to your questions, and improve our products, website, and services.

If you choose to subscribe to our newsletter or marketing communications, we may use your contact details to send you updates about new products, promotions, special offers, and other Maison Kitchen news. You can opt out of marketing emails at any time by using the unsubscribe link included in those emails.

We may also use your information to detect and prevent fraud, protect our website, comply with legal obligations, and maintain the security of our business operations.

Sharing Your Information

We do not sell your personal information. We only share your information with trusted third parties when necessary to run our business and provide our services.

These third parties may include payment processors, shipping providers, email service platforms, website hosting services, analytics tools, and customer support tools. They only receive the information needed to perform their specific services and are expected to handle it responsibly.

We may also disclose information if required to do so by law, regulation, legal process, or government request, or if we believe it is necessary to protect our rights, our customers, or our business.

Payment Processing

When you place an order, your payment information is handled securely through third-party payment processors. We do not store full payment card details on our servers. Payment providers may collect and process your information according to their own privacy policies and security standards.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze traffic, and support website functionality. Cookies help us understand how visitors interact with our store and may also help us personalize content and marketing.

You can choose to disable cookies through your browser settings, but doing so may affect certain features of the website.

Email Marketing

If you subscribe to our email list, we may send you newsletters, product updates, promotional offers, and other relevant communications. You are not required to subscribe in order to make a purchase.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly. Please note that even if you unsubscribe from marketing messages, we may still send you important transactional emails related to your order, account, or customer service inquiries.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including processing orders, maintaining records, supporting customer service, and meeting legal or regulatory obligations. When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it according to applicable requirements.

Your Rights

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to access the information we hold about you, request corrections, request deletion, object to certain uses of your data, or request a copy of your information.

If you would like to exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

International Customers

Maison Kitchen currently serves customers in Europe. If you access our website from outside your country or region, please be aware that your information may be processed in locations where data protection laws may differ from those in your own jurisdiction.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration. However, no online system is completely secure, and we cannot guarantee absolute protection.

We encourage you to use strong passwords where applicable and to contact us immediately if you believe your personal information has been compromised.

Third-Party Services

Our website may contain links to third-party websites or use external services for payment, shipping, analytics, or marketing. These third-party services operate under their own privacy policies, and we are not responsible for the content, security, or practices of those services.

We recommend reviewing the privacy policies of any third-party platforms you interact with through our store.

Children’s Privacy

Our website is intended for adult shoppers. We do not knowingly collect personal information from children. If we become aware that information from a child has been submitted to us without appropriate consent, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations. When we make updates, we will revise the effective date at the top of this page. We encourage you to review this policy periodically so you remain informed about how we handle your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

contact@maisonkitchen.shop
support@maisonkitchen.shop