Shipping policy
Effective date: July 20, 2026
At Maison Kitchen, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how orders are handled, where we ship, and what you can expect after placing an order on our website.
Shipping Destination
We currently ship to Europe only. If your country appears as a shipping option at checkout, we are able to deliver to your address.
If your country is not available at checkout, we are currently unable to ship there. We may expand our shipping regions in the future, but for now our service is limited to eligible European destinations only.
Processing Time
All orders are subject to a handling and processing period before they are shipped. Our typical handling time is 1 to 2 business days.
Processing begins after your payment has been confirmed and your order has been reviewed. Orders are not processed on weekends or public holidays, which may extend handling times slightly during busy periods.
Shipping Time
Once your order has been processed and shipped, delivery generally takes 3 to 7 business days.
This is an estimated transit time and may vary depending on your destination, carrier performance, seasonal demand, weather conditions, or other factors beyond our control. While we work hard to deliver orders promptly, we cannot guarantee exact delivery dates.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking details when available. Tracking information may take some time to update after the package leaves the warehouse.
If your tracking number has not updated immediately, please allow some time for the carrier system to register the shipment.
Shipping Fees
Shipping fees, if applicable, will be shown at checkout before you complete your order. Any free shipping promotion, if offered, will be clearly displayed on the website or at checkout.
We recommend reviewing the final order summary carefully before submitting payment to confirm the total cost of your order.
Delays
While we do our best to ship orders on time, delays may occasionally occur due to carrier issues, customs checks, local disruptions, public holidays, high order volumes, or weather-related events.
If your order is delayed, please contact us and we will do our best to help you track the status of your shipment and provide any available updates.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate when placing your order. Maison Kitchen is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.
If you realize that your address is incorrect after placing the order, contact us as soon as possible. We will do our best to help, but we cannot guarantee that changes can be made once processing has started.
Lost or Missing Packages
If your tracking shows that your package has been delivered but you have not received it, please first check with nearby neighbors, building staff, or your local carrier office.
If the package still cannot be located, contact us at support@maisonkitchen.shop or contact@maisonkitchen.shop with your order number and tracking information so we can investigate further.
Customs and Import Duties
Depending on your location, your order may be subject to customs duties, import taxes, or other fees required by local authorities. These charges, if applicable, are the responsibility of the customer unless otherwise stated.
We recommend checking your local import rules if you are unsure whether additional charges may apply.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
support@maisonkitchen.shop
contact@maisonkitchen.shop